Privacy Policy

This privacy policy explains how OpenDairy, a branded platform of OpenCommodities BV (referred to as "we" and "us" in this policy), may collect and use personal information from you when you use our website https://www.opendairy.com and/or our platforms.

As a business, we are committed to respecting and protecting the privacy of all individuals with whom we interact. We will process your personal information at all times in accordance with applicable privacy and data protection laws. 

The purpose of this Privacy Policy is to provide transparency around how we collect information on this website.

WHO WE ARE

The controller of your personal data is OpenCommodities B.V., also doing business as OpenDairy. Our address and contact details are the following:

OpenCommodities B.V.
WTC Arnhem Nijmegen
Nieuwe Stationsstraat 10
6811KS Arnhem

Tel +31 85 400 3004

Email privacy@opendairy.com


INFORMATION WE COLLECT

Personal data we process about you includes:

  • contact details, for example name, address, phone number or email address, and other basic information;
  • information in relation to materials and communications we send to you electronically, for example your use of marketing e-mails;
  • any other information relating to you which you may provide to us;
  • logs showing your visits on our website.

We collect this information when you interact with us, for example when you communicate with our staff, complete our contact forms, sign up to receive information by e-mail or visit our website. We also collect or generate personal data in the course of providing our services.

HOW WE USE THIS INFORMATION

We use your personal data:

  • to communicate with you;
  • to provide and improve our services to you and our customers, including personal data of others provided to us or collected by us on behalf of our clients, for example processing identification and background information as part of our on-boarding, finance, administration and marketing processes;
  • to administer our relationship with you and with our customers;
  • to promote our services, including by sending alerts, updates, event invitations etc.;
  • to inform you about our services and products;
  • to comply with our legal, regulatory and risk management obligations, including establishing, exercising or defending legal claims.

You are generally under no obligation to disclose personal data to us, unless you have a contractual relationship with us which foresees such obligation. Yet, in order to conclude and perform a contract, we must collect and process the personal data which is necessary for such conclusion and for the fulfilment of the contractual and associated obligations as well as for the fulfilment of legal obligations. Moreover, when using a website, it is necessary to process log data and certain other data. Also in relation to communications between you and us, we must process at least the personal data that you provide to us or that we provide to you.

HOW WE STORE THIS INFORMATION 

We are committed to ensuring your personal information is kept secure and confidential and not kept for longer than is necessary. From time to time we may ask other members of our group, or third party service providers, to help us manage our information technology systems. Some of these systems may be located in countries overseas. We will only transfer your information to a third party service provider or overseas where we are satisfied that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy and data protection laws.

USE OF OUR WEBSITE AND E-MAILS

When you use our website, we automatically collect metadata about your browsing session such as your browser, the IP address of your computer, your internet service provider, the site from which you navigated to our website, the duration of your visit to our website and what type of device you are using (e.g. a computer, a smart phone or a tablet and the respective operating system). We also keep a record of the pages that you view during your visit. This information is used to improve the way in which our website operates, for statistical and systems administration purposes.

Our website uses Google Analytics, a service provided by Google, Inc. that tracks and reports on the manner in which our websites are used. Google Analytics does this by placing small text files called “cookies” on your computer or other device. Cookies collect information about the number of visitors to the websites, the pages visited and the time spent on the websites. Based on this information we receive analyses from Google. Google stores this information in the USA; however, your IP address is first shortened in the EU or the EEA. You can prevent the use of Google Analytics through a “Browser Add-on”, which you can install at https://tools.google.com/dlpage/gaoptout.

You may refuse the use of cookies by selecting the appropriate settings on your browser. Note however that this may affect your experience of our websites. To find out more about cookies, including how to manage, reject and delete cookies, visit www.allaboutcookies.org.

We may use your name and e-mail address(es) to send you alerts, updates, event invitations and other information by e-mail, but will ask for consent first unless we have obtained your contact details from you in the context of our services. If you receive marketing communications from us and no longer wish to do so, you may unsubscribe at any time by following the link included in these e-mails. Note that we use personal data to understand if you read our e-mails or click on links included in them.

ON WHAT BASIS WE USE YOUR PERSONAL INFORMATION

We process personal data on the following grounds:

  • for the performance of a contract;
  • for legitimate interests. This includes, for example, the interest in customer care and communication with customers outside of a contract; in marketing activities; in getting to know our customers and other people better; in improving products and services and developing new ones; in combating fraud, and the prevention and investigation of offences; in the protection of customers, employees and other persons and data, secrets and assets of OpenCommodities B.V.; in the guarantee of IT security, especially in connection with the use of websites, apps and other IT infrastructure; in the guarantee and organisation of business operations, including the operation and further development of websites and other systems; in company management and development; in the sale or purchase of companies, parts of companies and other assets; and in the enforcement or defence of legal claims;
  • based on a consent, where such consent was obtained separately; and
  • for compliance with legal and regulatory obligations.

Please see “How we process your personal data” above for additional details

WHO WE SHARE YOUR PERSONAL DATA WITH

We will share your personal data with trusted third parties including:

  • business management services (e.g. accounting or asset management);
  • consulting services, e.g. services of tax consultants, lawyers, management consultants, consultants in the field of personnel recruitment and placement;
  • IT services, e.g. services in the areas of data storage (hosting), cloud services, sending e-mail newsletters, data analysis and refinement etc.;
  • credit and background check or debt collection agencies, e.g. if you are interested to become our client or if due receivables are not paid.

For the purposes set out in this Policy and where necessary, we may share personal data with courts, regulatory authorities, government agencies and law enforcement agencies. While it is unlikely, we may be required to disclose your information to comply with legal or regulatory requirements. We will use reasonable endeavours to notify you before we do this, unless we are legally restricted from doing so.

If we look to use your personal data for a new purpose, beyond what it was originally provided for, we will ask for your explicit consent.

UPDATES

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are aware of any changes. This policy was last updated on April 25, 2021. Contact us if your information or choices change. 

If you would like to stop receiving information from us, or your personal preferences change and you do not want us to send you the information requested, or if you have any queries about how we use your personal information, please let us know by contacting us directly: 

OpenCommodities B.V.
WTC Arnhem Nijmegen
Nieuwe Stationsstraat 10
6811KS Arnhem

Tel +31 85 400 3004

Email privacy@opendairy.com